What should I do if I have a suggestion for the game?

We are always looking for opportunities to improve Dominations with new features and content. If there’s something you’d like to see, let us...

Why can I only buy this sale a certain number of times?

Some sales are too good a deal to sell more than a few times! Once you’ve bought these sales a certain number of times, the window will disa...

Why am I seeing “Please update your game to load this base” when trying to view a specific village?

In order to prevent problems with mismatched game versions, Dominations does not allow players on older game versions to view villages that...

Cheating and Hacking

We take cheating very seriously, and are always working to catch people who cheat in our game. If a player is found cheating or benefiting f...

Crashing during Combat

Crashing during combat is, most times, due to memory issues.  There are several steps that can be taken to potentially fix crashes duri...

Defense/Attack Logs and Replays are incorrect

Defense/Attack replays and battle logs may not always be in sync, which causes the replay to show an incorrect depiction of what transpired....

Attack/Defense Logs are Missing Information

After every game update, Attack and Defense logs will be missing certain information. Attacks may not show any units being used, and both...

Extra Rewards

How and where can I earn Extra Rewards?Watch a short video in the Goals section and/or complete an offer in the Treasure section of the Stor...

What should I do if I completed an ad offer or video and didn't receive the reward?

The ads in Dominations are operated by a company called ironSource. In the event that a player has completed an offer or video and didn't re...

How do I get a refund on iOS?

Unfortunately, items bought through our games (in-app purchases) are typically non-refundable. In some cases there can be exceptions; howeve...

Where do I find my purchasing history (App Store)?

In order to view your App Store (Apple) purchasing history:1. Launch iTunes on your Mac or PC2. Click on the Store tab in the top menu and s...

Where do I find my purchasing history (Play Store)?

In order to view your Play Store (Google) purchasing history using the Play Store app:1. Open the Google Play Store app on your Android devi...

I just updated my game. Why can’t I participate in or see all the new features?

When a new update to the game is available, it is sometimes temporarily available only on one platform (iOS or Android) instead of being av...

Replay Sharing

Where do my replays appear after I share them? Like Friendly Challenges, Replay Sharing will be visible in Alliance Chat. You will be unabl...

How can I change my Username?

At this time, there is no feature to change your Username.

Will Big Huge Games employees ask for my password?

Big Huge Games employees will NEVER ask you for your Apple ID, Game Center, or Google Play Store credentials. We strongly recommend you do n...

Can I connect multiple DomiNations game accounts on a single device?

At this time, DomiNations does not support multiple game accounts linked to a single device.

The Crowns that I ordered were not delivered. (iOS)

It may take some time for in-game purchases to arrive in your account and you may fail to receive an invoice. This happens for any of the fo...